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Good morning Edith, I saw this post from several years ago and wanted to see if you were able to find any sample RFP's for the bookstore. I am looking for samples as well. Thank you, Cheryl Montgomery ------------------------------ Cheryl Armstrong Montgomery Eastern Mennonite University Director of Auxiliary Services Harrisonburg VA United States ... Read More

Kathy, I saw your request for samples and I wanted to see if anyone send you any documents. If so would you mind sharing them with me as our current contract will expire next year and I need to start working on a RFP. Thank you, Cheryl Montgomery ------------------------------ Cheryl Armstrong Montgomery Eastern Mennonite University Director of ... Read More

Hi Kathleen, In regards to developing customer service standards, I would recommend that you review the 'Clientelling: Beyond Customer Service' webinar on our Recorded Events page. This session provided a lot of great information about how customer service standards can be elevated while working both with vendors and clients. Hopefully that provides ... Read More

Hello! We have integrated our parking services into our campus store in order to expand services. Our main challenge is finding a software solution that allows one point-of-sale to accomplish selling products as well as processing parking services (daily permits, annual passes, locker rentals). Our bookstore is on Ratex and Parking uses T2 but we are ... Read More

Good Morning, University Services at Carleton University is interested in developing customer service standards as well as designing a customer service training program.   We are looking at resources to help us develop these standards and a training program.  Has anyone initiated such a program recently?  Any and all information, tips, tricks etc.  ... Read More

We subsidize our dining services operation from general institutional funds. We do not charge a student fee to cover the subsidy. ------------------------------ Jodi Tindell McLennan Community College Coordinator, Purchasing/Central Services Waco TX United States ------------------------------ Read More

Thanks Danny and Ray,  The idea we had was actually to charge a fee to support the subsidy we anticipate paying a provider for the losses to the food service without actually providing the student with anything in return - except having the food service available. We have discussed mandatory plans but wondered if they worked for a community college ... Read More

Thanks Ray! After looking at the articles, I would never do this program without a refund policy at the end of the semester. It is a student engagement, retention type program. I think it is very important to communicate that what we are trying to do is engage students in campus life and the academic environment. The refund portion is important for ... Read More

I thought I would pass these articles of Suffolk County Community College along who implemented this in/around 2015.  I believe this may be one of the only CC to do such a thing.  Their dining vendor is also the UofM's vendor.  I think Danny points out two great examples.  My prior school who also got the idea from the UofM.  I have been told this may ... Read More

David,  I would encourage you to look at the Dining Dollars Plan at the University of Tennessee or the University of Memphis. I think the plan would work great on a Community College campus. it is a fully refundable program that allows students a small amount of money for dining only per semester and then refunds any unused portion at the end of each ... Read More