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Our student government is funding a Metro Transit pass for undergraduate students - wondering if others have had opportunity to implement such a program and then leveraged it in some way to reduce the number of students bringing cars to campus. We have limited parking, a commitment to our urban location, supporting transit options, and being as carbon-neutral ... Read More

Good Afternoon Margarida (and all Lounge people)! I am taking over the NACAS Representative to CAS position from Jeff Pittman.  Between us and the NACAS office we asked and received the following response from President-Elect of CAS Dr. Daniel Bureau.  We'd be happy to coordinate a webinar for all interested. If you need anything else, please let ... Read More

Good morning, All Campus Services at The University of Texas at San Antonio (UTSA) developed the attached customer service standards and training module a few years ago. The training module was developed as an extension of our Day Two new employee orientation. At UTSA, Day One is spent with human resources, orienting the new employee ... Read More

Hello NACAS Colleagues.  As some may know, I presented a session at C3X in Orlando and will be expanding on the Customer Service topic at an interactive workshop that is part of the Leadership Series in Chicago this July.  Information can be found at  https://nacas.org/event/institute-leadership-management/schedule/ .  I hope to see you in Chicago! ... Read More

I did not find any samples, but I would be happy to pass along the RFP we used last year.  I've attached it here, or I'd be happy to email it to you. Edie ------------------------------ Edith McCracken, CASP Fort Hays State University Memorial Union Director Hays KS United States ... Read More

Good Morning, Kathleen. The Association for Service Excellence in Higher Education is an excellent source for standards and training modules. ASEHE (pronounced A-SEE-HE) was started to help with exactly what you are asking for.  ASEHE is a newer organization but it is something that we are all becoming more aware of in the Higher Education realm.  ... Read More

​​On a limited basis we rent out space on campus to outside entities when schedule allows.  Our use agreement requires they include a statement in any of their marketing materials that Davidson College does not sponsor the event.   Publicity for their event cannot utilize our marks and marketing materials can basically only say "at Davidson College".  ... Read More

Good morning Edith, I saw this post from several years ago and wanted to see if you were able to find any sample RFP's for the bookstore. I am looking for samples as well. Thank you, Cheryl Montgomery ------------------------------ Cheryl Armstrong Montgomery Eastern Mennonite University Director of Auxiliary Services Harrisonburg VA United States ... Read More

Kathy, I saw your request for samples and I wanted to see if anyone send you any documents. If so would you mind sharing them with me as our current contract will expire next year and I need to start working on a RFP. Thank you, Cheryl Montgomery ------------------------------ Cheryl Armstrong Montgomery Eastern Mennonite University Director of ... Read More

Hi Kathleen, In regards to developing customer service standards, I would recommend that you review the 'Clientelling: Beyond Customer Service' webinar on our Recorded Events page. This session provided a lot of great information about how customer service standards can be elevated while working both with vendors and clients. Hopefully that provides ... Read More