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Dorm Deliveries?

  • 1.  Dorm Deliveries?

    Posted 10-02-2018 12:05
    Hi everyone,

    Does anyone have a program in which you allow students to send their belongings early where you store them and then deliver them to their assigned dorm prior to their arrival?  We currently do successful appliance delivery for dorm residents, but we're exploring the possibility of doing it for their other belongings to reduce move-in times at the beginning of each semester (particularly Fall).

    If you have a program like this and would be willing to share the details with me please respond or feel free to email me directly at ann.floresca@wku.edu.  Thank you in advance!

    Ann

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    Ann-Marie Floresca
    Western Kentucky University
    Director, The WKU Store
    Bowling Green KY
    United States
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  • 2.  RE: Dorm Deliveries?

    Posted 10-11-2018 08:30
    Edited by Stephen Horner 10-11-2018 08:34
    In the past, we have discussed the possibility of doing this ourselves. The biggest obstacle I have come up against is room changes. If a student changes the room assignment, or (less frequently) if the assignment was wrong, then we would have to pick those items up and redeliver them. From my point, it would be a disservice to customer service to have the student do that. Especially, since we are providing the service.

    It brings up other potential revenue streams, though. Do you charge for the service, and, if so, what are those charges like? You mentioned that the appliance delivery has been successful, and in my experience here at Florida Polytechnic, that is where the lion share of weight would be. From our student base, however, appliances don't account for a large enough percentage to concentrate on first. Since you have that service, however, the same system should be able to work for you, I would think.

    What does your current appliance delivery system look like?

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    Stephen Horner
    Florida Polytechnic University
    Auxiliary Services Coordinator
    Lakeland FL
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  • 3.  RE: Dorm Deliveries?

    Posted 10-20-2018 15:23
    Hi Stephen!

    We deliver microwaves and refrigerators to dorm rooms during the Fall semester.  We currently do purchases only (no rentals), and we advertise them very heavily during our orientation days in the Spring.  We build the delivery price into the price of each appliance, and for our guests that are really looking for convenience, they jump on board right away.  It ends up being about 50% MMU.

    The room change problem is very real.  They happen last minute sometimes, and there isn't much we can do about it.  What we typically do is run the delivery room list right up until the ​time we are doing the actual delivery to avoid those problems.  We were running them the day of or the day before last year, and it resulted in about a dozen changes that we had to go back and fix.  I totally agree that it ends up being a disservice when we have to do that, and I hated that.  This year we only had a couple, which was a huge improvement.  It involves a little more initial work, but it's completely worth it.

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    Ann-Marie Floresca
    Western Kentucky University
    Director, The WKU Store
    Bowling Green KY
    United States
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