Laundry Contract -- KPIs

  • 1.  Laundry Contract -- KPIs

    Posted 11-28-2018 17:56
    Hello All --

    We are looking for metrics to measure our 3rd party laundry service provider's performance. Will someone share a sample of how they identify KPIs and how the information is provided to their office from the laundry service contractor? 

    We are looking for a range of metrics, ranging from the number of machines not operational, average maintenance time, etcetera. 

    Thank you in advance for your help!

    Contact information:

    Robert Dickson 
    Contracts Coordinator @ GW's Business and Auxiliary Services 


    Robert Dickson | Contracts Coordinator 

    Business and Auxiliary ServicesDivision of Operations

    The George Washington University

    2025 F Street NW, Washington DC 20052 
    m: (202) 655-0555 | e: