Good Morning,University Services at Carleton University is interested in developing customer service standards as well as designing a customer service training program.We are looking at resources to help us develop these standards and a training program. Has anyone initiated such a program recently? Any and all information, tips, tricks etc. is greatly appreciated.
Thanks in advance,Kathleen
In regards to developing customer service standards, I would recommend that you review the 'Clientelling: Beyond Customer Service' webinar on our Recorded Events page. This session provided a lot of great information about how customer service standards can be elevated while working both with vendors and clients. Hopefully that provides you some useful information for your developing training program!
Good morning, All
Campus Services at The University of Texas at San Antonio (UTSA) developed the attached customer service standards and training module a few years ago. The training module was developed as an extension of our Day Two new employee orientation.
At UTSA, Day One is spent with human resources, orienting the new employee to university processes and procedures and completing required paperwork. During their second day of employment, our intent is to orient them to the specific culture of Campus Services, part of that requires an understanding of the high value we place on customer service.
Burt Reynolds, CASP
The University of Texas at San Antonio
One UTSA Circle
San Antonio, TX 78249-3209