NACAS Main

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

We have both a formal mission statement and we also have an abbreviated version that is derived from the longer one.  We created the shorter one about 10 years ago as a means of making something that was both easy to remember, accessible to all levels, and one that people could see how their work connected to it---all while preserving the core of what the formal statement was about. The vision statement we created was designed as an aspirational "motto" that would enable to envision what success might look like and that would allow them to stretch themselves.

The short mission is: We are charged with delivering high quality service in a fiscally responsible manner.

The vision statement is: We strive to "set the standard" in higher education for all our operations.

The longer statement (which still can never completely recite without reading it off a sheet of paper) is as follows:

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD is currently focused on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
• Driving productivity for the Division and its customers through the better use of technology.
• Enhancing service offerings through upgrades and expansions of facilities.

 

------------------------------
Christopher Bradie
University of Pennsylvania
Associate VP, Business Services
Philadelphia PA
United States
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Thank you, Dr. Bradie! All of your information is very helpful, including how you used the longer, formal mission statement to create the abbreviated version. This gives us a concrete starting point to work from. We currently have a long format mission statement which we need to revise: "Campus Services contributes to making our campus a vibrant, engaged, and connected place to study, work, and interact by providing a variety of essential goods and services with the highest level of quality, value, innovation, and customer satisfaction. Our team of professionals is committed to providing you with the vital infrastructure necessary for the smooth operation of our campus. From conference planning services to university merchandising; from food services to business solutions services; from ensure campus safety and security to providing multiple and varied commute options; we are here to serve you."

We also appreciate your advice on paring down this longer statement to create a version that's memorable, accessible, and applicable to the work being done by the department. We will keep that in mind, along with your guidelines for creating an aspirational vision statement. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Manager
Honolulu HI
United States
------------------------------

Original Message:
Sent: 08-14-2017 09:56
From: Christopher Bradie
Subject: Campus/Auxiliary Services Mission & Vision Statements

We have both a formal mission statement and we also have an abbreviated version that is derived from the longer one.  We created the shorter one about 10 years ago as a means of making something that was both easy to remember, accessible to all levels, and one that people could see how their work connected to it---all while preserving the core of what the formal statement was about. The vision statement we created was designed as an aspirational "motto" that would enable to envision what success might look like and that would allow them to stretch themselves.

The short mission is: We are charged with delivering high quality service in a fiscally responsible manner.

The vision statement is: We strive to "set the standard" in higher education for all our operations.

The longer statement (which still can never completely recite without reading it off a sheet of paper) is as follows:

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD is currently focused on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
• Driving productivity for the Division and its customers through the better use of technology.
• Enhancing service offerings through upgrades and expansions of facilities.

 

------------------------------
Christopher Bradie
University of Pennsylvania
Associate VP, Business Services
Philadelphia PA
United States

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

With all respect to auxiliary professionals everywhere, and having thought about it for a while, I'm not at all certain that having  mission and vision statements for our part in higher education is worth the effort.  In the end, as long as the food is there (and edible, if not great), the books are there, and the beds are there, then mission complete.  If one can grow the business at the same time, so much the better. That would seem to be the mission.

As for vision, what would it be: "To be the best ever"?  "To be the biggest ever"?  Maybe to be a contributor to RPG, but after that, it's mostly fluff.

My recommendation would be to focus on the business and forget the business busy-work.

------------------------------
David Mitchell
Columbus State University
Director of Enterprise Development
Columbus GA
United States
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Original Message------

With all respect to auxiliary professionals everywhere, and having thought about it for a while, I'm not at all certain that having  mission and vision statements for our part in higher education is worth the effort.  In the end, as long as the food is there (and edible, if not great), the books are there, and the beds are there, then mission complete.  If one can grow the business at the same time, so much the better. That would seem to be the mission.

As for vision, what would it be: "To be the best ever"?  "To be the biggest ever"?  Maybe to be a contributor to RPG, but after that, it's mostly fluff.

My recommendation would be to focus on the business and forget the business busy-work.

------------------------------
David Mitchell
Columbus State University
Director of Enterprise Development
Columbus GA
United States
------------------------------

Thank you, Jason, for your excellent advice! Having a clear-eyed mission and vision statement is extremely helpful to guiding an organization with multiple responsibilities. It was especially helpful to read about your process, including your timeline and the number of people involved. I also like how both your mission and vision statements mention the relationship between auxiliary services and student success and engagement, which is definitely something that we need to do. I'd love to hear more about your experience with this project. Given the time difference, email might be best. I'll send you a message shortly.

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Manager
Honolulu HI
United States
------------------------------

Original Message:
Sent: 08-15-2017 09:08
From: Jason Maslanka, CASP
Subject: Campus/Auxiliary Services Mission & Vision Statements

As well, with all due respect, I couldn't possibly disagree with this more. I recognize that likely even the most ardent advocates for developing and adhering to mission and vision statements will admit that those statements are not going to make an organization great simply by existing. With that said, the idea that it's a waste of time to collectively craft, update and plan around those statements is very problematic to me. If your annual goals (and frankly every decision you make) aren't in support of the mission, of what are they in support?

 

If your mission is simply to have edible food and available books, then make that known. I'd suggest most of us are truly interested in providing the very best student services, maximizing revenue for the university, or some combination thereof. We likely won't get there tomorrow, but it's what we truly want to be. It's also an entirely valid mission to be an organization driven purely by revenue. There's no reason that shouldn't be eloquently made clear to those who work with you, around you, and your customers.

 

To answer the original question, the University of Illinois at Chicago went through a process in Auxiliaries about a year and a half ago to reconsider our mission, vision and associated. I, and a colleague, brought together a small (15) group of staff with diversity in their roles in the organization to perform a number of exercises and have frank discussions about our organization. Our Auxiliaries area has a mixed mission related both to student life and experience and revenue generation and business innovation.

 

At the end of a few months, we'd developed a new mission, vision, value set, as well as four overarching goals that guide all our work in every corner of the organization.

 

Mission

Our mission is to provide opportunities for engagement that promote development, inclusion, and student success through the creation of welcoming spaces and impactful experiences, offering a uniquely urban university experience. Through our commitment to offering excellent services, we reinvest capital in the student experience.

 

Vision

We will be the epicenter of innovation and collaboration for the campus community and beyond. Through our commitment to excellence and fiscal responsibility we will set the standard for student engagement and building a lifetime affinity to UIC.

 

Four Overarching Goals (each have some extended narrative, as well)

Impactful Engagement

Modern Places & Spaces

Enterprising Business Development

Innovative Operational Effectiveness

 

I'd be happy to chat more offline about our process if it would help. I understand these processes can sometimes be an exercise in repetition, but I truly believe they can be impactful, fresh, interesting and even fun.

 

Good luck!

 

Jason-

 

Jason Maslanka

Executive Director, Digital Services

UIC Student Affairs

(312) 413-8132

jasonm@uic.edu

 

Original Message------

With all respect to auxiliary professionals everywhere, and having thought about it for a while, I'm not at all certain that having  mission and vision statements for our part in higher education is worth the effort.  In the end, as long as the food is there (and edible, if not great), the books are there, and the beds are there, then mission complete.  If one can grow the business at the same time, so much the better. That would seem to be the mission.

As for vision, what would it be: "To be the best ever"?  "To be the biggest ever"?  Maybe to be a contributor to RPG, but after that, it's mostly fluff.

My recommendation would be to focus on the business and forget the business busy-work.

------------------------------
David Mitchell
Columbus State University
Director of Enterprise Development
Columbus GA
United States
------------------------------

​Greetings:
Below are the Mission and Vision statements for VSU. I hope this is helpful.

Mission Statement:	To provide resourceful and innovative services which offer superior quality and outstanding value to the campus community.
Vision Statement:	To become the region's top choice for on-campus living, dining, student activities, and overall residence life.

------------------------------
Kimberly Adams
Virginia State University
Director of Auxiliary Services
Virginia State University VA
United States
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Thank you, Kimberly! It's great to see what other schools are doing. I like how you emphasize innovation and quality in your mission statement, and offer a specific goal in your vision statement.

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Manager
Honolulu HI
United States
------------------------------

Original Message:
Sent: 08-15-2017 09:52
From: Kimberly Adams
Subject: Campus/Auxiliary Services Mission & Vision Statements

​Greetings:
Below are the Mission and Vision statements for VSU. I hope this is helpful.

Mission Statement:	To provide resourceful and innovative services which offer superior quality and outstanding value to the campus community.
Vision Statement:	To become the region's top choice for on-campus living, dining, student activities, and overall residence life.

------------------------------
Kimberly Adams
Virginia State University
Director of Auxiliary Services
Virginia State University VA
United States

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Mission Statement: UNT Auxiliary Services facilitates student learning and success through nationally recognized and engaging programs, services and facilities.

Having identified the impact that Auxiliary Services has on retention and student engagement, I think it is important to identify the role we play in student learning and success. Housing, Union and Dining have measurable outcomes that impact student learning and retention. The others are more challenging to connect.

------------------------------
Daniel Armitage
Associate Vice President Student Affairs
University of North Texas
(940)565-2033
daniel.armitage@UNT.edu
Denton Texas
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Thank you, Daniel!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Manager
Honolulu HI
United States
------------------------------

Original Message:
Sent: 08-16-2017 10:54
From: Daniel Armitage
Subject: Campus/Auxiliary Services Mission & Vision Statements

Mission Statement: UNT Auxiliary Services facilitates student learning and success through nationally recognized and engaging programs, services and facilities.

Having identified the impact that Auxiliary Services has on retention and student engagement, I think it is important to identify the role we play in student learning and success. Housing, Union and Dining have measurable outcomes that impact student learning and retention. The others are more challenging to connect.

------------------------------
Daniel Armitage
Associate Vice President Student Affairs
University of North Texas
(940)565-2033
daniel.armitage@UNT.edu
Denton Texas

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Hello all
Ours is simple and direct:

"Auxiliary Services is a department within the Administrative Services division of the college and supports the college mission by providing various essential support services to the campus community while also supporting the financial goals of the college by supplying a diverse stream of revenue."

Hope this helps.

------------------------------
Jeff Keever
Seattle Central College
Director of Auxiliary Services
Seattle WA
United States
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Thank you, Jeff!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Manager
Honolulu HI
United States
------------------------------

Original Message:
Sent: 08-16-2017 11:12
From: Jeff Keever
Subject: Campus/Auxiliary Services Mission & Vision Statements

Hello all
Ours is simple and direct:

"Auxiliary Services is a department within the Administrative Services division of the college and supports the college mission by providing various essential support services to the campus community while also supporting the financial goals of the college by supplying a diverse stream of revenue."

Hope this helps.

------------------------------
Jeff Keever
Seattle Central College
Director of Auxiliary Services
Seattle WA
United States

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

At NYU our mission statement:

The Division of  Campus Services enhances the NYU experience by providing high quality, essential services to students, staff, alumni and guests supporting their academic, social and cultural needs.

------------------------------
Owen Moore
New York University
AVP, Division of Campus Services
New York NY
United States
------------------------------

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------

Here is ours:

AUXILIARY ENTERPRISES MISSION:

Support Central Washington University's Mission and Vision by providing excellence in  services and experiences for the campus community.

AUXILIARY ENTERPRISES VISION:

Auxiliary Enterprises will be recognized for excellence in services and experiences for students and the campus community.

STRATEGIES

Enhance student recruitment, engagement, persistence, and retention

 

Provide student employee and staff development, training, celebration, and recognition

 

Tell our story in creative and innovative ways

 

Seek out and implement innovative technologies that help to achieve our vision

 

Create a welcoming and inclusive atmosphere

 

Collaborate with campus partners to enhance the student experience

 

Ensure sustainability is a priority in all operations

 

Design excellent customer experiences through intentional care for the details

 

Engage in our respective regional and national associations to discover and implement best practices

 

Exercise fiscal responsibility and provide the greatest value to the campus community

We have been working on this document for over a year now. The objective is to use our simple vision/mission and strategies to inform all of our work and to place our annual goals in the context of our strategies and accomplishing our vision. We now can ask ourselves: does this goal help us achieve our vision? if not then maybe it's not a good goal. Our auxiliary units are very different and serve different areas of the campus community, not just students so we tried to come up with something broad enough to work in whatever unit. This document was shared in senior staff meetings as well as to all staff for input and suggestions.
Out intention is to have our marketing folks make it pretty  and to have it posted in public and private areas of each unit so that we can be reminded of our vision and that others can keep us accountable to achieving it. 

------------------------------
Joseph Pearson, CASP
Central Washington University
Executive Director Auxiliary Enterprises
Ellensburg WA joseph.pearson@cwu.edu
(509) 963-1580
------------------------------

Original Message:
Sent: 04-19-2019 11:46
From: Owen Moore
Subject: Campus/Auxiliary Services Mission & Vision Statements

At NYU our mission statement:

The Division of  Campus Services enhances the NYU experience by providing high quality, essential services to students, staff, alumni and guests supporting their academic, social and cultural needs.

------------------------------
Owen Moore
New York University
AVP, Division of Campus Services
New York NY
United States

Original Message:
Sent: 08-11-2017 14:51
From: Julie Uyeno-Pidot
Subject: Campus/Auxiliary Services Mission & Vision Statements

The University of Hawaii at Manoa Office of Campus Services is in the process of re-examining its mission statement and creating a vision statement. We'd love to hear what other campus/auxiliary services departments have chosen for their mission and/or vision statements. Also, if you could share anything about the process of choosing these statements, we'd be grateful for this information. Mahalo!

------------------------------
Julie Uyeno-Pidot
University of Hawai'i at Manoa
Executive Assistant and Operations Coordinator
Honolulu HI
United States
------------------------------