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AMAZON delivery

  • 1.  AMAZON delivery

    Posted 13 days ago
    Good morning.  Amazon recently changed the way they are making deliveries to our campus and I am wondering if anyone else is experiencing an issue.  They no longer are using USPS to deliver and now have their own vehicles.  They are not following our delivery procedures and may also have individual drivers deliver packages at random times.  They opened an office in town and want to employ Uber drivers to drop packages by texting the recipient to meet them somewhere on campus.

    I am in the process of updating our campus policy to send them but if anyone else has experienced this with Amazon and has a good solution, I would greatly appreciate you sharing.

    Thank you.

    Becky

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    Becky Vuksta
    Furman University
    Director Of Auxiliary Services
    Greenville SC
    United States rebecca.vuksta@furman.edu
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  • 2.  RE: AMAZON delivery

    Posted 12 days ago
    We went through a similar situation about a year or more ago. It was also started with the advent of an Amazon warehouse opening locally. Our drivers are predominantly drivers who are sent out by the warehouse (they arrive in Amazon uniforms and are labeled as Amazon Logistics). I have only experienced one Uber driver and she was informed by the warehouse before arriving that she had to drop the packages off here in the mail room.
    I would recommending getting the name and number of their dispatcher as early in the process as you can. Reach out to them, or have them call you. They were pretty good about working with me. The other option (if it works with your overall customer experience) is Amazon lockers since they're drivers would be able to load those directly.

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    Stephen Horner
    Florida Polytechnic University
    Auxiliary Services Coordinator
    Lakeland FL
    United States
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  • 3.  RE: AMAZON delivery

    Posted 12 days ago

    Amazon Locker! 

     

    Chelsea Knodel

    Director of Auxiliary Services | UW Bothell

    Husky Hall Building, Box 358527

    Office 425-352-5333

     www.uwb.edu/administration-planning/auxiliary-services

     






  • 4.  RE: AMAZON delivery

    Posted 12 days ago
    We are experiencing the same problems with Amazon deliveries on our campus.  New drivers don't know our campus policy to take packages to the Mail Services building.  My challenge has been trying to get in contact with anyone at Amazon to talk to about this (we are near a huge distribution center).

    Who are you sending your updated campus policy to?

    Bev Braddock '87, '13
    Director of Auxiliary Services
    Rider University
    609-896-5000, ext. 7056






  • 5.  RE: AMAZON delivery

    Posted 12 days ago
    We are experiencing the same problems with Amazon deliveries on our campus.  New drivers don't know our campus policy to take packages to the Mail Services building.  My challenge has been trying to get in contact with anyone at Amazon to talk to about this (we are near a huge distribution center).
    Who are you sending your updated campus policy to?



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    Bev Braddock
    Rider University
    Director of Auxiliary Services
    Lawrenceville NJ
    United States
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  • 6.  RE: AMAZON delivery

    Posted 12 days ago
    Does anyone have a Quality Assurance Position description?  We envision someone doing some pre-audit work, some process improvement, looking for new software programs to replace manual processes, and project management.
     
    Thanks
     
    Jody Williams, MBA
    Director of Finance and Support Services
    Auxiliary Services & Card Center
    Old Dominion University
     
    Phone: (757) 683-4572
     
     
     





  • 7.  RE: AMAZON delivery

    Posted 11 days ago
    ​We experienced this about 8 to 10 months ago when amazon began using what they call "Flex" drivers to deliver.  The fact there was little to no accountability when they made deliveries by not requiring signature receipts, and showing up in street clothes with unmarked vehicles to drop off packages, they crossed the line when they entered a residence hall to locate a student.  I reached out to my contact with whom we implemented our Amazon Locker with and advised her that Flex drivers are not welcome on our campus and all deliveries made by Flex drivers would be RTS. Not sure who she had forward this onto, but since then, we have only seen uniformed drivers with branded delivery vehicles dropping off at Receiving and at our Amazon Locker.



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    John Overberger
    Rollins College
    Director of Business Services / Purchasing
    Winter Park, FL
    407-646-2112
    joverberger@rollins.edu John
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  • 8.  RE: AMAZON delivery

    Posted 11 days ago
    We have been dealing with Amazon delivery drivers for over a year now. They have dropped off packages in a lecture hall foyer and then marked the package was "given to a front desk person". Our maintenance team would find them. They will also just leave packages on the edge of our loading dock (in the rain) without ringing the delivery doorbell so we will find them when another delivery comes in or when someone walks by.
    I did reach out to our Amazon business rep about this and she made a note in our account that tells them where to deliver any packages to our address. It has stopped the packages from being delivered to other areas around campus, but we still find packages left on the loading dock. I am continuing to work with my rep to resolve this right now.

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    Nina Tall
    University of Western States
    Auxiliary Services Manager
    Portland OR
    United States
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