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Customer Satisfaction Survey

  • 1.  Customer Satisfaction Survey

    Posted 12-11-2019 08:43
    Good Morning,
    I am looking for customer satisfaction surveys used to assess the following areas:

    Campus Dining (non-residential)
    Vending
    Bookstores
    Campus Card Program

    Thank you in advance!


    Jessica



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    Jessica Bender, CASP, MBA
    Palm Beach State College
    Manager, Aux. Services & College Card
    Lake Worth FL
    United States
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  • 2.  RE: Customer Satisfaction Survey

    Posted 12-12-2019 10:02
    Our card office conducted a survey prior to my tenure with the program.  I have a spreadsheet with the results and am pasting the header row below. I assume the wording was more elegant in the actual survey, but the list below still gives a sense of the questions asked:

    Have Rambler Card

    Have Rambler Card Comments

    Res/Com

    Class level

    Deposit Money?

    Deposit convenient

    Deposit Money Comments

    How Deposit Money

    Deposit Amount

    How often deposit

    Use convenient

    Use convenient comments

    Where use

    Promotions

    Promotions Comments

    Vist office

    Card Office Staff Friendly

    Card Office Staff Helpful

    Card Office Staff Available

    Copy of Card Office Staff Available

    Card Office Comments

    Rambler Website

    Office visit comments

    Report lost/stolen cards

    Where use Rambler

    Overall Satisfaction



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    Traci Morris
    Shepherd University
    Coordinator of Client Services
    Shepherdstown WV
    United States
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