Food service - Right of First Refusal

  • 1.  Food service - Right of First Refusal

    Posted 10-22-2019 20:29
    Does you current food service provider have the Right of First Refusal? If yes, what are your allowable exceptions? How do you manage requests for an exception based on cost? Can you please provide any documentation or web site links that speak to your policies and procedures?

    Thank you for your help!

    Jessica Bender, CASP, MBA
    Palm Beach State College
    Manager, Aux. Services & College Card
    Lake Worth FL
    United States

  • 2.  RE: Food service - Right of First Refusal

    Posted 10-23-2019 15:28
    Hi Jessica.  We have a pretty straightforward catering exception process and policy at Temple.
    We are an Aramark campus and exception requests are done via form.

    Check out for the exception form and for the policy.

    Generally, the process works well, but as with anything else, it's about education and enforcement.
    Let me know if you want to discuss further.


    Jason Levy
    Temple University
    Director, Student Center Operations & Conferences
    Philadelphia PA
    United States

  • 3.  RE: Food service - Right of First Refusal

    Posted 10-23-2019 23:38
    I do a lot of work with developing contracts.  I believe the best contracts are the ones that provide a win/win/win situation for the PSE, contractor, and the population (student, staff and faculty).  Catering is much more profitable than retail foodservice as many of the variables that increase fixed costs are eliminated.  You know when, where, how much of each menu item.
    Strengthening the operators business case is key to a good relationship.  You want a partner that will work with you.  For example, if you need an outlet open in an area of campus during hours that don't make business sense, they are more willing to do it if they have a sound business case.  In cases where the business case is not strong, they may cut labour (affecting service) or reduce quality leading to unsatisfied students, staff, faculty.
    This is a long winded way of saying yes - give them right of first refusal on catering.  Give them as much catering as possible.  It keeps the money on campus (you get your commission) and it strengthens the partnership.

    Jeff Dover
    fsSTRATEGY Inc.
    Principal, Managing Director
    Toronto ON